Terms and Conditions

---

Terms of Business for Services Effective 7th June 2021

1. The Client is solely responsible for any and all harm or damage caused by their dog while it is under the care of Hounds on the Heath, or is using any other services provided by HOTH, and agrees to indemnify HOTH in full against any liability arising from such harm or damage to third parties.

2. The Client agrees that, in admitting their dog, HOTH has relied on the Client’s representation that their dog is in good health and has not harmed or shown aggression or threatening behaviour toward any person or any other dog.

3. All dogs will be subject to an initial assessment by HOTH staff prior to using Hound on the Heath services. HOTH reserves the right to refuse admission to any dog deemed in their absolute discretion to be, or have the potential to be, dangerous or disruptive.

4. The Client agrees to notify HOTH immediately of any unwelcome, aggressive, procreative, or dangerous behaviour of their dog that has potential to cause harm to any other dog or individual.

5. HOTH offer services where dogs co-mingle in groups and the Client accepts that during the course of normal dog play their dog may sustain injuries. All dog play is carefully monitored to avoid injury, but scratches, punctures, torn ligaments, or other injuries may occur despite the best supervision.

6. HOTH will only let dogs off the lead once an ‘off the lead consent’ has been signed, and will remain at the discretion of HOTH staff.

7. The Client is responsible for the full cost of treatment of any injuries or illness that their dog receives while under the care of HOTH, together with any associated costs e.g. call-out charges. The Client authorises the staff of HOTH to seek such veterinary advice and/or treatment as they deem necessary; where possible this will be carried out by the Client’s usual/preferred Vet, but this cannot be guaranteed (e.g. in an emergency) and the Client accepts that the staff of HOTH may at their discretion use any registered Vet. The Client agrees to pay all such costs immediately upon pick-up of their dog, or by agreement with the proprietor.

8. HOTH reserves the right to refuse admission if the Client fails to provide adequate proof of vaccinations (including bordetella), or the vaccinations are found to be expired or otherwise incomplete.

9. The Client accepts that even though their dog is vaccinated against Bordetella (Kennel Cough) there is a chance that their dog can still contract Kennel Cough. The Client agrees that they will not hold HOTH responsible if their dog contracts Kennel Cough while attending.

10. The Client agrees to take any necessary measures or precautions to ensure that their dog is continuously free of contagious, infectious, or otherwise communicable diseases. The Client further agrees to notify HOTH immediately of any infectious and/or contagious disease or conditions their dog has been exposed to or is affected by. Such diseases and conditions include, but are not limited to: Distemper, Hepatitis, Kennel Cough (Bordetella), Parvovirus, Corona virus, worms, Lyme disease, Fleas, Pregnancy, Infectious Skin Diseases and Intestinal Parasites. HOTH reserves the right to refuse admission until satisfied that the condition is resolved.

12. The Client consents to their dog being photographed, videotaped, and/or used in any media or advertising by HOTH without prior approval. All such media remain the property of HOTH.

13. The Client agrees that HOTH is not responsible for any lost, stolen, or damaged leads, collars, tags, clothing or any other item left with their dog.

14. The Client agrees to ensure their dog has not eaten in the hour before pick up by HOTH to ensure sufficient time to digest food before any exercise or play. Failure to do so may result in the potentially life-threatening condition Bloat (Gastric Torsion).

15. The Client agrees to provide keys/arrange access to the dog for the agreed appointment; failure to do so will result in a cancellation for that day’s service and will be paid in full by the client.

16. The Client agrees that, by signing the key holder waiver form this will indemnify HOTH in full against any liability arising from loss or damage to the property or its contents, in present and future circumstances.

17. No variation of these Terms and Conditions will have effect unless confirmed by HOTH in writing.

*HOTH = Hounds on the Heath